Terms of service
Effective from: 18 August 2026
1. Seller and contact details
The OVOI HOME online store at ovoihome.com is operated by Furnisell.pl Anna Sandak, Rychłowice 8a, 98-300 Wieluń, Poland, Polish tax ID (NIP) 8322053443, REGON 528974621 (the “Seller”). OVOI HOME is the Seller's trading brand.
Contact: contact@ovoihome.com, telephone +48 797 419 757. Correspondence address: Rychłowice 8a, 98-300 Wieluń, Poland.
2. Scope and definitions
These Terms govern use of the Store and distance sales contracts. A Customer may be a consumer, a business or a Polish sole trader entitled by law to consumer protection where a purchase is not professional in nature for that person.
“Goods” means products offered in the Store. A “Working Day” means Monday to Friday, excluding public holidays in Poland.
3. Electronic services
The Store provides free access to its catalogue, ordering, contact form, newsletter and — where available — customer accounts. Use requires an internet-connected device, a current web browser, JavaScript and an active email address.
Customers must not submit unlawful content or interfere with the Store. Complaints about electronic services may be sent to contact@ovoihome.com. Newsletter consent can be withdrawn at any time using the link in a message or by contacting the Seller.
4. Offer, prices and orders
Product information is an invitation to enter into a contract. The Customer selects the Goods and variant, provides delivery details, chooses an available delivery and payment method and places the order using a button that clearly indicates an obligation to pay.
Before the order is placed, the Store displays the total price including taxes and any additional charges. Currency and availability may depend on the selected country or market.
The Customer first receives acknowledgement of the order. The sales contract is concluded when the Seller confirms acceptance for fulfilment. If fulfilment is impossible, the Seller will promptly notify the Customer and refund payments received.
5. Payment
Available payment methods and providers are shown at checkout before an order is placed. The Customer selects one active method. A payment provider's terms may also apply to electronic payments.
The Seller does not store full payment card details. Sales documents are provided electronically unless applicable law or an agreement with the Customer requires another form.
6. Production and delivery
Unless a product page states otherwise, the standard lead time is 10–15 Working Days from order confirmation or cleared payment where advance payment is required. The applicable estimate is displayed before ordering.
Standard delivery to Poland, Germany, the Netherlands, Belgium and Austria is free. It covers delivery to the stated address and the first door of the building, without carrying inside or assembly. The Customer should arrange receipt and check access through doors, stairwells and lifts.
Customers are encouraged to inspect the packaging on receipt. Visible transport damage is best recorded with photographs and a carrier report; failure to obtain a report does not remove a consumer's statutory rights.
7. Right of withdrawal
A consumer, and a Polish sole trader entitled to equivalent protection, may withdraw from a distance contract without giving a reason within 14 days of taking possession of the Goods. A clear statement sent before the deadline to contact@ovoihome.com or Rychłowice 8a, 98-300 Wieluń, Poland is sufficient.
The Goods must be returned no later than 14 days after the statement is made. The Customer bears the direct return cost. Estimated collection costs in Poland for Goods that cannot normally be returned by post are listed in the Returns and complaints policy.
The Seller will refund the payments due, including the cost of the least expensive ordinary delivery offered for the order, within 14 days after receiving the withdrawal statement. The refund may be withheld until the Goods or proof of return is received. The Customer is responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
The exclusion from withdrawal applies only to genuinely non-prefabricated Goods made to the Customer's specification or clearly personalised needs. Selecting a standard option offered in the Store, including a standard colour or fabric, is not automatically treated as personalisation. Where an exclusion applies, this will be clearly disclosed before the order is placed.
8. Conformity and complaints
The Seller is responsible for conformity of the Goods with the contract under applicable consumer law. Complaints may be sent to contact@ovoihome.com or Rychłowice 8a, 98-300 Wieluń, Poland.
The notice should identify the order and describe the issue. Photographs can speed up assessment but are not a condition of statutory rights. The Seller will respond within 14 days.
9. Alternative dispute resolution
Consumers may obtain assistance from local consumer ombudsmen or the Polish Trade Inspection and consult the Polish Office of Competition and Consumer Protection at uokik.gov.pl. The former EU ODR platform has been discontinued and is not listed as a complaint channel.
10. Privacy and final provisions
Personal data processing is described in the Privacy policy. Polish law applies, without depriving consumers of mandatory protection available in their country of habitual residence.
Changes to these Terms do not affect acquired rights or orders placed before a change takes effect. The current version is available in a form that can be saved and reproduced.
